Refund policy
At Brooke & Rose Co., every candle and home fragrance product is thoughtfully handcrafted in Reno, Nevada. We take great care in creating products you'll love and stand behind the quality of every order.
Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unburned, and in their original packaging.
- Products must be returned in the same condition they were received.
- Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at joye@brookeandrose.com.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged product and packaging
We will gladly replace the item or issue an appropriate refund if the damage occurred during shipping or if we made an error.
Non-Returnable Items
The following items cannot be returned or refunded:
- Seasonal subscription boxes after shipment
- Custom or personalized products
- Gift cards
- Sale or clearance items
- Products that have been burned or used
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within several business days. Processing times may vary depending on your financial institution.